By shopping with Hoor and Eera, you agree to the following terms.
Products
Please review product descriptions, size charts and care instructions before purchasing. Only the items listed in the product description are included. Jewellery and other styling accessories are excluded unless specifically mentioned.
Product colours may appear slightly different due to lighting and screen settings. This does not affect your rights if a product materially differs from its description.
Prices and Payments
Product prices and any additional charges are displayed before checkout is completed. Available payment methods are shown at checkout.
Orders
Please provide accurate contact and delivery information. If we cannot fulfil your order, we will inform you and refund any payment received for the cancelled items.
Cancellations
Contact us promptly if you wish to cancel or change an order. Requests depend on the order’s processing status. Once dispatched, our Shipping and Return & Exchange Policies apply.
Offers
Discounts and promotional offers are subject to the conditions stated with each offer.
Website Use
You must not use our website for fraudulent transactions, unauthorised access or unlawful activities. Content owned by or licensed to Hoor and Eera may not be copied for commercial use without permission.
Customer Assistance
For questions about your order, delivery or products, please use our Contact Us page.
These terms are governed by Indian law and do not limit your statutory consumer rights.